Legal

These Terms of Service ("Terms") govern your access to and use of the Tutsy platform, websites and related services (together, the "Service"), operated by Tutsy ("Tutsy", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to create an account. Where a lesson is intended for a learner who is a minor, the account must be held and supervised by a parent or legal guardian, who is responsible for all activity under that account. You are responsible for complying with the laws that apply to you.

2. What Tutsy is and is not

Tutsy is an online marketplace that helps people offer and find tutoring and lessons. Tutors publish listings; students browse listings and message tutors. Tutsy is a venue and facilitator only. Tutsy is not a party to any agreement between a tutor and a student, is not the employer, agent or representative of any user, and does not provide tutoring itself. We do not verify the qualifications, statements, or background of users and make no guarantee about the quality, safety, legality or outcome of any lesson. You deal with other users at your own risk and should use your own judgement.

3. Your account

• You can register with an email address and password, or by signing in with Google.
• You must provide accurate information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• Notify us promptly of any unauthorised use. We may require email verification to use certain features.

4. Listings and paid placement

To make additional listings active, or to give a listing stronger placement in search, you pay a recurring per-listing charge; see pricing for current tiers and prices. There is no account-wide subscription. Placement renews automatically until you turn it off; if a paid placement lapses, the listing falls back to the free tier or is deactivated. We may change placement prices or names, but a price change does not affect a listing you currently have active at that tier: it keeps renewing at the price you are already paying for as long as it stays active. A new price applies only to new placements; if you let a placement lapse, renewing it again will be at the then-current price.

5. Fees and payments

Paid placement and any other paid features are billed through a third-party payment processor; prices and billing terms are shown before you pay, and Tutsy does not store full card details. Placement subscriptions renew automatically until you cancel them, which you can do at any time from your billing settings (see § 4 for how a lapsed placement is handled). Statutory consumer and refund rights (see § 17) continue to apply.

6. Listings

• Listings must accurately describe what you offer and comply with these Terms and applicable law.
• You are responsible for the listings you publish and for keeping them accurate and up to date.

7. Your content and the licence you grant

You retain ownership of the content you submit: listings, descriptions, images, messages and profile details ("User Content"). You grant Tutsy a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (for formatting and display), and show your User Content for the purpose of operating and promoting the Service. This licence ends when you delete the content or your account, except for content others have stored (messages already sent) and copies kept as required by law or § 16. You confirm you have the rights to the content you upload and that it does not infringe anyone else's rights.

8. AI-assisted features

Tutsy offers optional AI tools that can draft and polish listing text from prompts you provide, using third-party AI providers. AI output may be inaccurate, generic, or unintentionally similar to other material. It is provided "as is" and as a starting point only; you are responsible for reviewing, editing and verifying any AI-assisted content before publishing it, and you remain responsible for it as your User Content.

9. Acceptable use

You agree not to:

• post content that is unlawful, sexual, hateful, harassing, threatening, violent, or that exploits or endangers minors;
• impersonate others, misrepresent your identity or qualifications, or post misleading listings;
• infringe intellectual-property, privacy or other rights;
• circumvent fees, scrape or harvest data, or use bots without our permission;
• upload malware, attempt to breach security, or disrupt the Service;
• use the Service to spam, defraud, or for any unlawful purpose.

10. Content moderation and enforcement

To keep the platform safe, listing titles and descriptions and uploaded images are screened by an automated moderation system before they are published, and content that is flagged may be blocked so you can revise it. This automated screening does not make decisions that produce legal effects about you; if you believe content was wrongly blocked, contact us. We may also review content, and remove or restrict content or accounts that breach these Terms.

11. Tutsy's intellectual property

The Service, including its software, design, logos and branding, belongs to Tutsy or its licensors and is protected by law. We grant you a limited, revocable, non-transferable licence to use the Service as permitted by these Terms. You may not copy, modify, or create derivative works of the Service except as allowed by law.

12. Third-party services

The Service relies on and links to third parties (for example sign-in, hosting, email, AI and payment providers). We are not responsible for third-party services, and your use of them is governed by their own terms.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free or secure, or that listings, users or lessons meet your expectations. Nothing in these Terms excludes liability that cannot be excluded by law, including statutory rights of consumers.

14. Limitation of liability

To the extent permitted by law, Tutsy is not liable for indirect, incidental, special or consequential losses, or for the conduct of users or the content or outcome of any lesson arranged through the Service. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be limited. Where liability cannot be excluded but can be limited, it is limited to the amount you paid us (if any) for the Service in the 12 months before the claim.

15. Indemnity

You agree to indemnify Tutsy against claims, losses and reasonable costs arising from your breach of these Terms, your User Content, or your unlawful use of the Service, except to the extent the loss is caused by us. This does not apply where you act as a consumer and the loss is not attributable to your fault.

16. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these Terms, to comply with law, or to protect users or the Service. We may retain and use information after termination as described in the Privacy Policy and as required by law.

17. Consumers in the EU/EEA

If you are a consumer, you keep all mandatory rights under the law of your country of residence, including, where applicable, a 14-day right to withdraw from a paid contract. Because digital services begin immediately, you acknowledge that your right of withdrawal may end once performance has started with your consent.

18. Governing law

These Terms are governed by the laws of Poland, without prejudice to the mandatory consumer-protection rules of your country of residence in the EEA, and to any mandatory rules that allow consumers to bring proceedings in their home courts.

19. Changes to these Terms

We may update these Terms. If a change is material, we will give reasonable notice (for example by email or in-app). Continued use after the change takes effect means you accept the updated Terms.

20. Contact

Questions about these Terms? Reach out via our support chat.

This Privacy Policy explains how Tutsy collects, uses and shares your personal data, and your rights under the EU General Data Protection Regulation (GDPR) and equivalent laws.

1. Who is responsible for your data

The entity responsible for your personal data (the data controller) is Tutsy. For any privacy question or to exercise your rights, see § 11 (Contact).

2. The data we collect

Data you provide

• Account: username, email address, password (stored only as a salted hash), and optionally your first and last name.
• Profile: bio, tagline and avatar image.
• Listings: titles, descriptions, prices, categories, audiences and any images or other media you upload.
• Bookings: lesson dates, times, duration, status and any notes you add.
• Reviews: ratings and comments you write or receive.
• Messages: the content of conversations you have with other users.
• Support: anything you send us through the support chat or by email.

Data created through your use

• Saved listings, notifications, and read/unread status of messages and notifications.
• Aggregate reputation signals such as your average rating, number of reviews, completed lessons and average response time.
• Security records used to verify your email and reset your password (one-time codes, stored hashed, and related timestamps).

Data from third parties

• If you sign in with Google, we receive your name, email address and profile picture from Google (with your permission).

Technical data

• Cookies and similar identifiers (see § 4), a preference cookie storing your time zone, and limited server/security logs (such as IP address and request information) generated by our hosting providers.

3. Why we use your data and our legal bases

• To provide the Service — accounts, listings, bookings, messaging, reviews and notifications. Legal basis: performance of a contract (Art. 6(1)(b)).
• To verify accounts and keep the platform secure — email verification, password reset, fraud and abuse prevention, content moderation. Legal basis: legitimate interests in a safe, trustworthy platform (Art. 6(1)(f)), and legal obligation where applicable (Art. 6(1)(c)).
• To show reputation information — public ratings, review counts and response-time indicators. Legal basis: legitimate interests (Art. 6(1)(f)).
• To run optional AI features you choose to use. Legal basis: performance of a contract / taking steps at your request (Art. 6(1)(b)).
• To send service communications (verification, booking and account emails). Legal basis: contract and legitimate interests. Any marketing emails would be sent only with your consent (Art. 6(1)(a)), which you can withdraw at any time.
• To process payments when paid features are enabled, and to meet tax and accounting duties. Legal basis: contract and legal obligation.
• To comply with law and defend legal claims. Legal basis: legal obligation and legitimate interests.

4. Cookies and similar technologies

We use strictly necessary cookies to run the Service (for example a session cookie to keep you logged in and a CSRF security cookie), and a preference cookie that remembers your time zone so times display correctly. These are needed for the Service to work. If we introduce analytics or other non-essential cookies, we will ask for your consent first. You can control cookies through your browser settings.

5. Who we share data with

We do not sell your personal data. We share it with service providers ("processors") that help us run Tutsy, and with other users where you choose to (for example, your public profile, listings and reviews, and messages with the people you contact).

6. International transfers

Some providers are located outside the European Economic Area, including in the United States. Where we transfer personal data outside the EEA, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision. You can ask us for more detail about a specific transfer.

7. How long we keep data

• Account and profile: for as long as your account is active. After you delete your account, we delete or anonymise your personal data within [30–90 days], unless we must keep it longer.
• Listings, bookings and messages: kept while your account is active; messages remain visible to the other participant unless deleted.
• Reviews: reviews you wrote may be retained, in anonymised form after account deletion, to preserve the integrity of other users' rating history (legitimate interest).
• Verification/security records: short-lived — one-time codes expire quickly and are deleted soon after.
• Billing records: retained as required by tax and accounting law [5 years].
• Logs: kept for a limited period [up to 12 months] for security and troubleshooting.

8. Your rights

Subject to conditions in the law, you have the right to:

• access a copy of your personal data;
• rectify inaccurate or incomplete data;
• erase your data ("right to be forgotten");
• restrict or object to certain processing, including processing based on legitimate interests;
• data portability (receive your data in a portable format);
• withdraw consent at any time, where processing is based on consent (without affecting earlier processing).

You can exercise many of these directly in your account settings, or contact us as described in § 11 (Contact). We respond within one month. You also have the right to lodge a complaint with a data protection authority — in Poland, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO), ul. Stawki 2, 00-193 Warsaw — or with the authority in your country of residence.

9. Security

We use technical and organisational measures to protect your data, including encryption in transit (HTTPS), hashed passwords, access controls and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; please use a strong, unique password.

10. Changes to this policy

We may update this policy from time to time. If changes are material, we will notify you (for example by email or in-app) before they take effect. The "last updated" date above shows the current version.

11. Contact

For privacy questions or to exercise your rights, use our support chat.